There are a variety of different kinds of support available. First, FAQs are incredibly helpful, especially if they are up to date and detailed. If that doesn't work, you can send a ticket to customer service detailing your problem or concern. You can also try Live Chat, however, if you are working or have a situation that requires urgency, you may want to contact customer service using a Chatbot. The Chatbot is a simple way for you to contact a customer service representative, but it might be less personal. You can do all that with Helpdesk by Vertex LV.
HelpCenter | FAQ Chat Helpdesk by Vertex LV
FAQ page, ticketing, Livechat, Chatbot for support, Tabs